Returns & refunds

Last Updated: July 2026

At GaspFurniture, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the policy below.

Return Eligibility

You may return eligible items within 30 days of receiving your order.

To qualify for a return, the item must:

Be unused and in its original condition.
Be returned in the original packaging where possible.
Include all parts, accessories, and instructions.
Be accompanied by proof of purchase.

Non-Returnable Items

The following items cannot be returned unless they are faulty or damaged upon arrival:

Items that have been assembled or modified after delivery.
Products showing signs of misuse, neglect, or accidental damage.
Clearance or final sale items (where clearly stated at the time of purchase).
Gift cards.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery. Please include:

Your order number.
A description of the issue.
Clear photos of the product and packaging.

After reviewing your claim, we will arrange a replacement, repair, or refund where appropriate.

Return Process

To request a return, please contact our customer support before sending any item back.

Once your return request is approved, you will receive return instructions.

Items returned without prior authorization may experience processing delays.

Refunds

After your returned item is received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or the item is faulty.

Return Shipping Costs

If you are returning an item because you changed your mind, you are responsible for the return shipping costs.

If the return is due to a damaged, defective, or incorrect item, we will cover the reasonable return shipping costs or provide an appropriate solution.