Shipping & delivery

Last Updated: August 2026

At GaspFurniture, we deliver your furniture safely and transparently throughout the United Kingdom.

1. Shipping Areas

  • We ship exclusively to addresses within the United Kingdom (England, Scotland, Wales, and Northern Ireland).

  • We do not offer international shipping at this time.

2. Order Processing & Cut-Off Times

  • Order Cut-Off Time: 2:00 PM GMT (Greenwich Mean Time).

    • Orders placed before 2:00 PM GMT Monday through Friday will begin processing the same business day.

    • Orders placed after 2:00 PM GMT or on weekends/public holidays will begin processing on the following business day.

  • Handling / Processing Time: 1 to 3 business days (Monday – Friday).

  • Once dispatched, you will receive a shipping confirmation email containing your tracking number and carrier link.

3. Delivery Rates & Transit Times

All shipping fees and estimated transit times are calculated in British Pounds (GBP - £):

Delivery Zone Shipping Rate Estimated Transit Time Total Estimated Time
Standard Orders (Under £500) £15.00 Flat Rate 2 – 5 Business Days 3 – 8 Business Days
Large / Heavy Items (Specialist Delivery) £45.00 Flat Rate 3 – 7 Business Days 4 – 10 Business Days
Free Delivery Tier FREE on orders over £500.00 2 – 5 Business Days 3 – 8 Business Days

(Note: Adjust the table rates above to match your store’s real rate structure.)

4. Large Furniture & Access Requirements

  • Larger items require specialist, two-person delivery teams.

  • The carrier will contact you via SMS or Phone 24–48 hours prior to delivery to schedule a specific delivery window.

  • Failed Delivery / Re-delivery Fee: If a delivery fails because no one is present at the pre-agreed time or because doors/stairwells do not permit access, a flat re-delivery fee of £35.00 will be charged prior to the second attempt.

5. Order Tracking

Once dispatched, you can track your shipment using the tracking link sent via email. If you do not receive a tracking link within 4 business days of placing your order, please contact customer support.

6. Damaged, Defective, or Missing Items

If your order arrives damaged or missing parts, please notify us within 48 hours of delivery.

To process a claim, send the following to support@gaspfurniture.co.uk:

  • Your order number

  • Photos/videos showing the damaged item and original outer packaging

We will issue a full replacement, repair, or 100% refund at zero additional charge to you.

7. Contact Us

For any inquiries regarding delivery, contact our customer support team:

  • Store Name: GaspFurniture

  • Company Address: 4 Lucerne St, Liverpool L17 8XT, United Kingdom

  • Phone: +44 850542801

  • Email: support@gaspfurniture.co.uk (Ensure this email matches your footer)

  • Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM GMT